Shipping Policy

• Order Handling: Orders are processed within 1-2 business days after payment confirmation.

• Flat Rate Shipping Charge: We offer a flat rate shipping fee of $10.00 for all orders.
• Estimated Delivery Time: Delivery times vary by location but are typically between 2-5 business days.

• Discreet Packaging: All orders are shipped in plain, unmarked packaging to ensure privacy. There are no product names or company branding on the package.
• Privacy Assurance: Your personal information is handled with the utmost confidentiality. We only collect and use the information necessary to process and deliver your order. We do not share your details with third parties.

• Customs, Duties, and Taxes: International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the buyer’s responsibility. We recommend checking with your local customs office for detailed information.

• Once your order is shipped, you will receive a confirmation email with tracking information. You can monitor your shipment’s progress through the carrier’s website.

• Shipment Insurance: All shipments are fully insured, providing you with peace of mind for a smooth and secure transaction. In the unlikely event that your package is lost, damaged, or defective upon arrival, you are covered.
• Reporting Issues: If you encounter any problems with your order, such as damage during transit or receiving a defective item, please contact us immediately at cs@puerariathai.com
• Resolution Process: Our team will promptly assess the issue and provide a resolution, including a replacement or refund, as applicable. Please retain all original packaging and materials for verification purposes.

• For any questions or concerns regarding shipping, please reach out to our customer service team at cs@puerariathai.com or call +662-532-4603.